Tackle cyber scams like a pro

Cyber fraud is on the rise, with scammers increasingly impersonating service providers or law enforcement officials. At Jio, your security is our top priority, and we firmly believe that prevention is the best defence. That’s why we consider it our responsibility to keep you informed and help you stay one step ahead of scammers. To that end, we encourage you to familiarise yourself with how scammers operate and stay updated on useful tips to protect yourself from such threats.

Scammers may contact you through calls, SMS, WhatsApp, emails, or social media, using a variety of tactics, including:

Intimidation: They'll threaten you with 'digital arrest' or claim courier packages sent/received by you with illegal items.
Urgent Actions: They can claim your phone will be disconnected or bank accounts will be blocked.
Sensitive Information Requests: Scammers can demand PAN, Aadhaar, bank details, UPI IDs, or OTPs.
App Downloads: They can ask you to download apps that give them access to your device.
Fake Inquiries: Impersonate fake buyers or representatives of courier delivery/food delivery to get personal details.
Social Media Scams: Reach you through fake profiles or messages asking for personal information or money.
PRS (Premium Rate Service) Scams: You receive missed calls from international numbers (not starting with +91). Calling back unknowingly connects you to a premium rate service, with very high call charges.

To effectively tackle these tactics, the following helpful tips will prove to be invaluable:

Avoid Unknown Links: Don’t click on unsolicited links or attachments.
Protect Personal Info: Never share or confirm your personal details over the phone or send messages to unknown people.
Guard Your OTPs: Never share OTPs, even if urgent.
Be Cautious with Calls: Don’t answer video calls from unknown numbers.
Use Strong Passwords: Keep unique passwords and update them regularly.
Monitor Statements: Check bank/card statements regularly.
Report Suspicious Activity: Block and report suspicious contacts to the National Cyber Crime Reporting Helpline at 1930.
Ignore Unknown Missed Calls: Avoid calling back unknown international numbers and block suspicious numbers.

Here are some examples of scams you should be aware of.

Scam Type	Description
TRAI Disconnection Alert	The scammer claims your phone will be disconnected unless you verify the details.
Fake Authority Calls	The scammer poses as police, delivery services, or other authorities asking for personal details.
Digital Arrest	The scammer claims you are under digital arrest and need to pay a fine.
Drug Package Scam	The scammer says drugs were found in a package with your name.
Secret Calls	The scammer insists you keep the conversation secret.
WhatsApp/SMS Scams	You receive a suspicious message asking for personal information.
UPI Mistake	The scammer claims they have accidentally sent money to your UPI ID and therefore, asks for a refund.
Fake Buyers	The scammer poses as a buyer wanting to purchase your item and asks for details.
Service Scam Calls	The scammer claims to be from a food delivery app and asks you to confirm your address.
OTP Scam Alert	The scammer asks for your OTP to cancel an order or ride.
Video Call Scams	You’ll get a video call from an unknown number.
Phishing Links	You’ll receive a message with a suspicious blue link.

Already trapped by a scammer? Report to the local cybercrime police without hesitation. Your swift action can prevent further damage. You can also contact the National Cyber Crime Reporting Helpline No. 1930 or visit cybercrime.gov.in to log a complaint.
Stay vigilant and stay safe!