<div class="pad--top pt-2">You can control and adjust data usage during streaming services by making few minor quality settings. High resolution videos will require higher amount of data usage for streaming. These steps vary depending on the App. Here are the steps for few popular Apps:
<ul class="type-decimal">
	<li><a href="https://www.jio.com/en-in/apps/jio-cinema">JioCinema</a> – Open JioCinema app and tap on Settings. Tap on “Data Usage” and select the video quality</li>
	<li>YouTube – While playing the video, tap <img src="https://www.jio.com/tap-icon.png" style="width:auto; vertical-align: middle;"> icon. Then tap <img src="https://www.jio.com/then-tap-icon.png" style="width:auto; vertical-align: middle;"> and select video quality</li>
	<li>Netflix – Access Account settings from Netflix App and select Playback settings. Select your desired data usage settings and save the preferred option</li>
	<li>Hotstar – While playing a video on Hotstar app, click on ‘settings’ and select the video quality</li>
	</ul>
</div>

Manage data used for video streaming

Related Tips

<div class="pad--top pt-2">Even when you are not actively using your smart phone, apps may still be consuming data in the background. These apps are constantly checking their servers through the internet for updates and notifications.
<ul class="type-decimal">
	<li>The Data usage section in Android Settings lets you view the amount of data used by each specific app. If you notice an app using more background mobile data than you’d like it to, you can restrict it from accessing the Internet.
	<ul class="type-upper-alpha">
	<li>Step 1:- Open Settings and tap Data usage.</li>
<li>Step 2:- Scroll down to view a list of your Android apps sorted by data usage. Tap an app to check out detailed usage statistics. This is where you can restrict background data for individual apps.</li>
<li>Step 3:- Tap the app(s) you don’t want to connect to mobile data and select Restrict app background data</li>
</ul>
</li>
<li>In Apple devices, you can set your preference to turn cellular data on or off for all apps or individual apps
	<ul class="type-upper-alpha">
<li>Step 1:- Go to Settings</li>
<li>Step 2:- Tap Cellular or Mobile Data to view details and set preference</li>
</ul>
</li>
	</ul>
</div>

Tips to restrict high background data usage

<div class="pad--top pt-2">
<div>Cyber fraud is on the rise, with scammers increasingly impersonating service providers or law enforcement officials. At Jio, your security is our top priority, and we firmly believe that prevention is the best defence. That’s why we consider it our responsibility to keep you informed and help you stay one step ahead of scammers. To that end, we encourage you to familiarise yourself with how scammers operate and stay updated on useful tips to protect yourself from such threats.</div> 
<div>Scammers may contact you through calls, SMS, WhatsApp, emails, or social media, using a variety of tactics, including:</div>  
    <ul>  
        <li><strong>Intimidation:</strong> They'll threaten you with 'digital arrest' or claim courier packages sent/received by you with illegal items.</li>  
        <li><strong>Urgent Actions:</strong> They can claim your phone will be disconnected or bank accounts will be blocked.</li>  
        <li><strong>Sensitive Information Requests:</strong> Scammers can demand PAN, Aadhaar, bank details, UPI IDs, or OTPs.</li>  
        <li><strong>App Downloads:</strong> They can ask you to download apps that give them access to your device.</li>  
        <li><strong>Fake Inquiries:</strong> Impersonate fake buyers or representatives of courier delivery/food delivery to get personal details.</li>  
        <li><strong>Social Media Scams:</strong> Reach you through fake profiles or messages asking for personal information or money.</li>  
        <li><strong>PRS (Premium Rate Service) Scams:</strong> You receive missed calls from international numbers (not starting with +91). Calling back unknowingly connects you to a premium rate service, with very high call charges.</li>    
</ul>  
    <div>To effectively tackle these tactics, the following helpful tips will prove to be invaluable:</div>  
    <ul>  
        <li><strong>Avoid Unknown Links:</strong> Don’t click on unsolicited links or attachments.</li>  
        <li><strong>Protect Personal Info:</strong> Never share or confirm your personal details over the phone or send messages to unknown people.</li>  
        <li><strong>Guard Your OTPs:</strong> Never share OTPs, even if urgent.</li>  
        <li><strong>Be Cautious with Calls:</strong> Don’t answer video calls from unknown numbers.</li>  
        <li><strong>Use Strong Passwords:</strong> Keep unique passwords and update them regularly.</li>  
        <li><strong>Monitor Statements:</strong> Check bank/card statements regularly.</li>  
        <li><strong>Report Suspicious Activity:</strong> Block and report suspicious contacts to the National Cyber Crime Reporting Helpline at 1930.</li>  
   <li><strong>Ignore Unknown Missed Calls:</strong> Avoid calling back unknown international numbers and block suspicious numbers.</li>
 </ul>  
	<div>Here are some examples of scams you should be aware of.</div>
	<table border="1" cellpadding="10">
		<thead>
		<tr>
		<th>Scam Type</th>
		<th>Description</th>
		</tr>
		</thead>
		<tbody>
		<tr>
		<td>TRAI Disconnection Alert</td>
		<td>The scammer claims your phone will be disconnected unless you verify the details.</td>
		</tr>
		<tr>
		<td>Fake Authority Calls</td>
		<td>The scammer poses as police, delivery services, or other authorities asking for personal details.</td>
		</tr>
		<tr>
		<td>Digital Arrest</td>
		<td>The scammer claims you are under digital arrest and need to pay a fine.</td>
		</tr>
		<tr>
		<td>Drug Package Scam</td>
		<td>The scammer says drugs were found in a package with your name.</td>
		</tr>
		<tr>
		<td>Secret Calls</td>
		<td>The scammer insists you keep the conversation secret.</td>
		</tr>
		<tr>
		<td>WhatsApp/SMS Scams</td>
		<td>You receive a suspicious message asking for personal information.</td>
		</tr>
		<tr>
		<td>UPI Mistake</td>
		<td>The scammer claims they have accidentally sent money to your UPI ID and therefore, asks for a refund.</td>
		</tr>
		<tr>
		<td>Fake Buyers</td>
		<td>The scammer poses as a buyer wanting to purchase your item and asks for details.</td>
		</tr>
		<tr>
		<td>Service Scam Calls</td>
		<td>The scammer claims to be from a food delivery app and asks you to confirm your address.</td>
		</tr>
		<tr>
		<td>OTP Scam Alert</td>
		<td>The scammer asks for your OTP to cancel an order or ride.</td>
		</tr>
		<tr>
		<td>Video Call Scams</td>
		<td>You’ll get a video call from an unknown number.</td>
		</tr>
		<tr>
		<td>Phishing Links</td>
		<td>You’ll receive a message with a suspicious blue link.</td>
		</tr>
		</tbody>
		</table><br>
	<div>Already trapped by a scammer? Report to the local cybercrime police without hesitation. Your swift action can prevent further damage. You can also contact the National Cyber Crime Reporting Helpline No. 1930 or visit cybercrime.gov.in to log a complaint.<br>
	Stay vigilant and stay safe!</div>
</div>

Tackle cyber scams like a pro

<div class="pad--top pt-2">
<ul class="type-circle">

<li>To enjoy better internet speeds, make sure you latch on to the right Wi-Fi band.</li>
<li>The 5 GHz band gives you faster speed but has a lesser range. Select this band if your device is closer to the Wi-Fi Router.</li>
<li>The 2.4 GHz Band provides better coverage compared to 5 GHz, although the speed may not be as high. Choose this if your device is further away from the router.</li>
<li>You can also use a Wi-Fi- Extender to improve the coverage at your home. Need to know more? Please check <a href="https://www.jiomart.com/p/electronics/wifi-mesh-extender-jcm-0112-white/600762487">here</a>.</li>
<li>Also, make sure you keep Different Wi-Fi ID Names for the 2.4 GHz and 5 GHz bands.</li>
	</ul>
</div>

Choose the Right Wi-Fi Frequency (2.4GHz/5GHz)

<div class="pad--top pt-2">
Restart Jio Home Gateway (Router) from time to time, just as you restart your other devices. This will ensure you have the latest Software Updates and will also help in resolving most of the common internet issues.
</div>

Reboot Your JioFiber Router Periodically

<div class="pad--top pt-2">
This tool helps you to check the real-time status of your JioFiber Wi-Fi connection along with the health of all the JioFiber devices like Router, Jio Set-top Box, and Remote. You will find a list of steps to help fix the issue in case of any identified problems as well as an option to raise a complaint if required. In addition to that, this tool enables the customers to reschedule engineer visits and track the engineer’s location. For more details, please click <a href="https://t.jio/RD_Track_SR">here</a>. 
</div>

Run Diagnostics on JioFiber To Check Status and Fix Issues

<div class="pad--top pt-2">
<ul class="type-decimal">
<li>You can view the amount of data used by each app in your smart phone for selected date range. The Data usage section in Android Settings lets you view the amount of data used by each specific app.<br>
	<ul class="type-upper-alpha">
	<li>Step 1:- Open Settings and tap Data usage.</li>
<li> Step 2:- Select date range and view the total data used for the given period</li>
<li>Step 3:- Scroll down to view list of App sorted by data usage</li>
</ul>
</li>
<li>In Apple devices, you can check how much data you are using and how to turn cellular data on or off for all apps or individual apps.<br>
	<ul class="type-upper-alpha">
<li>Step 1:- Go to Settings,</li>
<li>Step 2:- Tap Cellular or Mobile Data to view these details.</li>
<li>Step 3:- To view data usage for individual System Services, scroll to the bottom of the settings/mobile data screen and tap System Services.</li>
</ul>
</li>
	</ul>
</div>

Detect apps consuming more data

<div class="pad--top pt-2">
<div>Did you receive a missed call from an unfamiliar international number with a country code you don't recognize? It's best to avoid returning the call. Scammers are increasingly using international numbers to make their scams harder to detect, and the Premium Rate Service Scam is targeting mobile users across India, affecting all telecom operators.</div> 
<br>
<div>At Jio, we prioritize your safety and digital experience, and we believe it's crucial to keep you informed to help you avoid falling victim to scams.Here's how you can protect yourself.</div><br>
<div><strong>What is the Premium Rate Service Scam and How Does it Work?</strong></div>
<div>The Premium Rate Service Scam is a deceptive tactic used by scammers posing as legitimate service providers. They initiate the scam by making missed calls from unfamiliar international numbers, often targeting a large number of mobile users. When a victim returns the call, they are connected to a premium-rate service, which has high rates, even for brief conversations. These high rates can lead to unexpectedly high phone bills, and the scammers profit from a portion of these fees. The scam is designed to make it difficult to detect, with the international number appearing harmless at first glance.</div>
<div>To avoid falling victim to this scam, it's crucial to recognize the pattern and understand how scammers operate.<br><br>
How to Protect Yourself</div>  
    <ul>  
        <li><strong>Avoid calling back unknown international numbers:</strong> If you receive an incoming call from a number starting with a country code other than +91, it is an international call. Refrain from calling back unknown international numbers to avoid unnecessary charges.</li>  
        <li><strong>Stay informed and spread the word:</strong> Awareness is key to avoiding scams. Share this information with your friends, family, and colleagues to help protect others.</li>  
        <li><strong>Block suspicious numbers:</strong> If you identify a suspicious international number, block it immediately to prevent future attempts.</li>  
        <li><strong>Question unsolicited calls:</strong> Always be cautious of unsolicited calls from unknown local numbers. Do not receive any international calls from unknown numbers. Verify the legitimacy of calls before taking any action.</li>  
          
</ul>  
    <div>The Premium Rate Service Scam is a growing concern for mobile users. By staying informed and vigilant, you can protect yourself from unexpected charges. At Jio, we are committed to helping you stay aware of scams related to mobile services, and this article is part of our initiative to keep you informed. We encourage you to not only protect yourself but also share this information with others, creating a safer mobile experience for all.</div>  
           <br>
	<div>Jio is here to support you in the fight against scams and is dedicated to providing a secure mobile experience. Stay informed, stay safe, and we hope you never fall victim to these scams.</div>
</div>

Beware of Premium Rate Service Scam

<div class="pad--top pt-2">
<div>The types of activities performed matter more than the time spent online. For example, data-rich activities, such as streaming video, cloud backup, tethering through hotspot will use more data than sending emails or browsing. Read '<strong>Curb causes of high data usage</strong>' in Helpful tips to view types of usage which consume high data.
</div>
</div>

View data consumed as per the time spent on the internet

Know data consumption against time spent on internet

<div class="pad--top pt-2">Let’s take a look at how to curb unnecessary data usage.
<ul class="type-decimal">
	<li>Video Streaming Apps / Sites:<br>
	Streaming of videos, especially with high resolution will cause high data usage. The higher the quality of video, higher will be the data consumption. Read ‘Manage data used for video streaming’ in Helpful tips to learn how to set preferred video resolution and control data usage</li>
	<li>Video streaming on Facebook:<br>
	When you are watching livestreams on Facebook for long duration, data consumption is higher. Facebook videos which auto play while scrolling through the timeline also contribute to data usage</li>
	<li>Video downloads on WhatsApp:<br>
	Multiple video downloads on WhatsApp consume high amount of data usage. If your WhatsApp setting allows auto-download of videos, this could consume even higher data. Tip: Open WhatsApp and click on Settings (Top Right hand corner). Select Data Usage option and choose the type of content for auto-download.</li>
	<li>Cloud / Online Backup :<br>
	Applications such as Dropbox, Google Photos, Google Drive, iCloud allow automatic schedules for backing up and syncing your data such as photos, videos and music to cloud. Recheck the settings to ensure only critical information is updated, as this could quickly use your data quota.</li>
	<li>Tethering / Wi-Fi hotspot :
	<ul class="type-upper-alpha">
		<li>When you make your mobile a Wi-Fi hotspot and connect other devices, the amount of data used completely depends on the type of content accessed by those consumption devices.<br>
		Tip: Ensure you have a complex Wi-Fi password to prevent unauthorised access.</li>
		<li>When you make your device a Wi-Fi hotspot &amp; the other connected devices connect to your device over Wi-Fi; the Wi-Fi related Auto update setting comes into effect in the connected devices. Most devices have settings which enable auto update of Apps &amp; perform online backup whenever connected to Wi-Fi.<br>
		Tip: Change settings which allow ‘auto update on Wi-Fi’ on connected devices and choose to update only when needed.</li>
	</ul>
	</li>
	<li>App updates<br>
	Check your Mobile Playstore / Appstore settings. If “Auto-Update Apps” option is enabled on Mobile data, the apps get updated automatically whenever there is a new version available. Certain Apps consume as high as 150MB for updates.<br>
	In Android, go to Playstore, Settings and set Auto update preference.<br>
	In Apple devices, go to Settings, iTunes &amp; App stores to set auto download preference.<br>
	Tip: Set option as ‘Do not Auto-update Apps’, so that you update Apps Manually as per your need</li>
	<li>System updates<br>
	Android or iOS device software updates consume high data consumption. It is recommend to perform these updates when you have sufficient data balance</li>
	<li>Audio Streaming<br>
	While Data used through audio streaming is much lower than video streaming, regular audio streaming on Apps such as JioSaavn, Gaana, Hungama, etc for longer duration will consume high data</li>
</ul>
</div>

Curb causes of high data usage

<div class="pad--top pt-2">Every device connected consumes a part of your total bandwidth.</div>
<div class="pad--top pt-2"><strong>Remember: More Connections = Less Speed</strong></div>
<div class="pad--top pt-2">We also recommended you connect laptops and streaming devices like Jio Set-top Box directly via an Ethernet Cable to the Jio Home Gateway (Router) to get the best streaming experience.</div>

Limit the Number of Devices on Your JioFiber Wi-Fi Network

<div class="pad--top pt-2">
<ul class="type-decimal">
<li>Your Internet plan, data quota and balance can be viewed by accessing MyJio App.</li>
<li>Open MyJio App to view your Active plan, validity and Data balance on the landing page. Click on 'View details' in My Account to view Current &amp; upcoming plans along with Benefits, balance and validity.</li>
<li>Download MyJio App from <a href="https://www.jio.com/en-in/apps/my-jio" target="_self">www.jio.com/en-in/apps/my-jio</a></li>
</ul>
</div>

Know your data plan, balance, and validity

Check data balance, plans and validity in Jio

<div class="pad--top pt-2">To use Jio True 5G network, you need to turn off the power saver mode on your mobile. This is because as you enable the power saver mode on your 5G device, your device switches the network from 5G to 4G in order to optimise the battery for a better backup.</div>

Power saver mode in 5G device

<div class="pad--top pt-2 j-rich-text">You will receive alerts at regular intervals on 50%, 90% and 100% of your <a href="https://www.jio.com/selfcare/plans/mobility/prepaid-plans-list/?category=4G%20Data%20Voucher&amp;categoryId=NEcgRGF0YSBWb3VjaGVy">data pack</a> usage to keep you updated on data pack quota consumption. You will receive these alerts on your preferred mode of communication, i.e., SMS or Email.
</div>

Alerts on data usage


<div class="pad--top pt-2">
<ul class="type-decimal">
<li>Always keep strong Wi-Fi passwords<br>
<ul class="type-disc">
<li>You can change the password by logging in to MyJio and using the My Device option. Below are a few tips to follow while setting up your SSID/Wi-Fi passwords.<br>
<ul class="type-circle">
<li>Have a complex password which includes a combination of alphabets, numbers, and special characters</li>

<li>Avoid using your name, date of birth, child’s name, etc.</li>

<li>Change your Wi-Fi password periodically</li>
</ul>
</li>
<li>Remember, when you change your password, you have to change it across all the connected devices to avoid internet interruptions.</li>
<li>Click <a href="https://t.jio/Manage_WiFi">here</a> to watch a video on how to manage your Jio Home Gateway (Router)</li>
</ul>
</li>
<li>Block unauthorised users/devices connected to your Jio Home Gateway (Router)<br>
<ul class="type-disc">
<li>When a device gets connected to your Jio Home Gateway (Router), it gets added to the list of paired devices. You will also get an SMS on your Registered Mobile Number. You can view the list of paired devices in the ‘My Device’ option <a href="https://www.jio.com/dl/ps_manage_device?fc=fiber&amp;FC=JioFiber">here</a>.</li>
<li>In case you wish to remove any device, tap on ‘Block devices’, and select those devices that are unknown to you. Only allow those devices to which you want to provide access. This feature can be used to avoid unauthorised data usage.</li>
<li>To watch a video on how to control your JioFiber Wi-Fi Manager using MyJio, please click <a href="https://t.jio/Manage_WiFi">here</a></li>
</ul>

</li>
<li>Using the WPS option wisely<br>
<ul class="type-disc">
<li>WPS termed as 'Wi-Fi Protected Setup' is an easy-to-use feature where a Wi-Fi device can be connected to your Jio Home Gateway (Router) by pressing the physical WPS switch at the back of Jio Home Gateway (Router). While it is simple to use this feature, at the same time, the user can connect to your Jio Home Gateway (Router) directly (if they have physical access to your Jio Home Gateway (Router)). Please ensure if this feature is not being used, you can turn off this feature by logging in to MyJio and using the ‘My Device’ option.</li>
</ul>
</li>

<li>Hide your Wi-Fi name from others<br>
<ul class="type-disc">
<li>My Jio also provides you with the functionality to turn off the visibility of SSID. This feature is very helpful when in case you don’t want anyone to connect to your Jio Home Gateway (Router) Wi-Fi ID. When you turn off the visibility any user (new device) who will try to search for a Wi-Fi network will not be able to see your Jio Home Gateway (Router) SSID. However, please note that the already connected devices will remain connected to your Jio Home Gateway (Router) SSID. You can hide SSIDs (Wi-Fi Username) by logging in to MyJio and using ‘Advance Setting’ under the ‘My Device’ option. Use the toggle button to hide/unhide the SSIDs.</li>

<li>To take a video tour of ‘Manage Jio Home Gateway’ please click <a href="https://t.jio/Manage_WiFi">here</a></li>
</ul>
</li>

</ul>
</div>

Important Tips To Keep Your JioFiber Connection Secure


<div class="pad--top pt-2">
Do not bend the JioFiber cable behind your Jio Home Gateway (Router), as a bend can lead to connectivity issues and a reduction of speed over time. We also recommend not to move the Jio Home Gateway (Router) frequently as this might end up damaging the JioFiber cable.
</div>

Avoid Bending JioFiber Cable

<div class="pad--top">Video Streaming with higher resolution will consume higher amount of data. Below is the estimated data used depending on the quality of the video. However, this could vary for each application or website such as Jio Cinema, YouTube, Netflix, Hotstar etc. and it is recommended to refer respective video stream Application or Website for exact resolution &amp; data consumption details.</div>
<div class="pad--top pt-2">
<ul class="content-list pl-3 type-decimal">
	<li>Low – Basic video quality, upto 0.3 GB per hour</li>
	<li>Medium – Standard video quality, upto 0.7GB per hour</li>
<li>High – Standard video quality, upto 1GB per hour</li>
<li>HD – High definition quality, upto 3GB per hour</li>
<li>Ultra HD – Upto 7GB per hour</li>
<li>Auto – Video quality is automatically adjusted basis the data speed. Thus when you are on a <a href="https://www.jio.com/">4G network</a>, you will experience the best video quality supported by the App and thus the data consumption will be high</li>
	</ul>
</div>

Check data usage for videos of different resolutions

<div class="pad--top pt-2">If OTT apps not working on your Jio Set-top Box, please follow the below steps to solve common app-related issues on your Jio Set-top Box.<br>
<ul class="type-decimal">
<li>Go to the MyJio app and check the 'My Plan' section to ensure you have an active OTT subscription</li>

<li>Press ‘Home’ on your Jio STB Remote and select 'Settings' on the home screen</li>

<li>Select 'Applications' and then go to 'Downloaded Apps'</li>

<li>Select the desired app and opt for 'Clear Cache' and 'Clear Data'<br>
[Note: For Amazon &amp; Netflix apps, if you do ‘Clear Data’, you'll have to log in again with your credentials]</li>

<li>Relaunch the OTT app and check</li>

<li>If it still doesn’t work, try restarting your Jio Home Gateway and Jio Set-top Box</li>

<li>For further support, you can reach out to us at 1800-896-9999 or <a href="mailto:jiofibercare@jio.com">jiofibercare@jio.com</a></li>

</ul>
</div>

Quick Fixes for OTT Apps on Jio Set-Top Box

<div class="pad--top pt-2">
Please keep equipment like microwave ovens, cordless phones, etc., away from the Jio Home Gateway as this interfere with Wi-Fi signals.
</div>

Avoid Hinderance Near Your JioFiber Router


<div class="pad--top pt-2">You can watch most of the bundled OTT apps on your mobile devices/website/smart TVs with your existing JioFiber subscription using your JioFiber Registered Mobile Number as a Username. Apart from Netflix and Amazon, all the other bundled OTT apps need to be launched first on Jio Set-top Box, once in every recharge/billing cycle for it to work on other devices. To know how many devices can access the OTT app simultaneously, please refer to the below information.</div>
<div class="pad--top pt-2 table-responsive">
<table border="1" style="overflow-x:auto">
	<tbody style="text-align:center">
<tr>
<td><strong>OTT Name</strong></td>
<td><strong>Concurrent View Allowed</strong></td>
</tr>
<tr>
<td>Discovery Plus, HoiChoi, SonyLIV, Zee5</td>
<td>5 concurrent devices</td>
</tr>
<tr>
<td>Netflix Premium</td>
<td>4 concurrent devices</td>
</tr>
<tr>
<td>Netflix Standard</td>
<td>2 concurrent devices</td>
</tr>
<tr>
<td>Netflix Basic</td>
<td>1 concurrent device</td>
</tr>
<tr>
<td>Lions Gate, Shemaroo Me, ALT Balaji, Voot, Voot Kids, Eros Now</td>
<td>N/A (the user won’t be able to log in to this app on other devices as these apps are only available on Jio Set-top Box) </td>
</tr>
      <tr>
<td>Sun NXT</td>
<td>4 concurrent devices</td>
</tr>
  <tr>
<td>Amazon Prime</td>
<td>3 concurrent devices</td>
</tr>
<tr>
<td>Disney+Hotstar</td>
<td>All Jio Set-top Boxes + 1 other device (laptop/mobile)</td>
</tr>
</tbody>
</table>
</div>

Use OTT Apps on Multiple Devices


<div class="pad--top pt-2">
We recommend you place your Jio Home Gateway (Router) at the centre of your home, preferably without any obstructions. Do not place it inside cupboards or drawers, as it will impact the Wi-Fi coverage. Please avoid placing your router in a damp or moist place.
</div>

Smart Placement Instructions for JioFiber Router

Learn how to Check data balance, data plans and validity of your Jio number by accessing MyJio App. Find step by step instructions here.

How to Check Jio Data Plan, Balance and Validity - Jio

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