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<div>Did you receive a missed call from an unfamiliar international number with a country code you don't recognize? It's best to avoid returning the call. Scammers are increasingly using international numbers to make their scams harder to detect, and the Premium Rate Service Scam is targeting mobile users across India, affecting all telecom operators.</div> 
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<div>At Jio, we prioritize your safety and digital experience, and we believe it's crucial to keep you informed to help you avoid falling victim to scams.Here's how you can protect yourself.</div><br>
<div><strong>What is the Premium Rate Service Scam and How Does it Work?</strong></div>
<div>The Premium Rate Service Scam is a deceptive tactic used by scammers posing as legitimate service providers. They initiate the scam by making missed calls from unfamiliar international numbers, often targeting a large number of mobile users. When a victim returns the call, they are connected to a premium-rate service, which has high rates, even for brief conversations. These high rates can lead to unexpectedly high phone bills, and the scammers profit from a portion of these fees. The scam is designed to make it difficult to detect, with the international number appearing harmless at first glance.</div>
<div>To avoid falling victim to this scam, it's crucial to recognize the pattern and understand how scammers operate.<br><br>
How to Protect Yourself</div>  
    <ul>  
        <li><strong>Avoid calling back unknown international numbers:</strong> If you receive an incoming call from a number starting with a country code other than +91, it is an international call. Refrain from calling back unknown international numbers to avoid unnecessary charges.</li>  
        <li><strong>Stay informed and spread the word:</strong> Awareness is key to avoiding scams. Share this information with your friends, family, and colleagues to help protect others.</li>  
        <li><strong>Block suspicious numbers:</strong> If you identify a suspicious international number, block it immediately to prevent future attempts.</li>  
        <li><strong>Question unsolicited calls:</strong> Always be cautious of unsolicited calls from unknown local numbers. Do not receive any international calls from unknown numbers. Verify the legitimacy of calls before taking any action.</li>  
          
</ul>  
    <div>The Premium Rate Service Scam is a growing concern for mobile users. By staying informed and vigilant, you can protect yourself from unexpected charges. At Jio, we are committed to helping you stay aware of scams related to mobile services, and this article is part of our initiative to keep you informed. We encourage you to not only protect yourself but also share this information with others, creating a safer mobile experience for all.</div>  
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	<div>Jio is here to support you in the fight against scams and is dedicated to providing a secure mobile experience. Stay informed, stay safe, and we hope you never fall victim to these scams.</div>
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Beware of Premium Rate Service Scam

Related Tips

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<div>Cyber fraud is on the rise, with scammers increasingly impersonating service providers or law enforcement officials. At Jio, your security is our top priority, and we firmly believe that prevention is the best defence. That’s why we consider it our responsibility to keep you informed and help you stay one step ahead of scammers. To that end, we encourage you to familiarise yourself with how scammers operate and stay updated on useful tips to protect yourself from such threats.</div> 
<div>Scammers may contact you through calls, SMS, WhatsApp, emails, or social media, using a variety of tactics, including:</div>  
    <ul>  
        <li><strong>Intimidation:</strong> They'll threaten you with 'digital arrest' or claim courier packages sent/received by you with illegal items.</li>  
        <li><strong>Urgent Actions:</strong> They can claim your phone will be disconnected or bank accounts will be blocked.</li>  
        <li><strong>Sensitive Information Requests:</strong> Scammers can demand PAN, Aadhaar, bank details, UPI IDs, or OTPs.</li>  
        <li><strong>App Downloads:</strong> They can ask you to download apps that give them access to your device.</li>  
        <li><strong>Fake Inquiries:</strong> Impersonate fake buyers or representatives of courier delivery/food delivery to get personal details.</li>  
        <li><strong>Social Media Scams:</strong> Reach you through fake profiles or messages asking for personal information or money.</li>  
        <li><strong>PRS (Premium Rate Service) Scams:</strong> You receive missed calls from international numbers (not starting with +91). Calling back unknowingly connects you to a premium rate service, with very high call charges.</li>    
</ul>  
    <div>To effectively tackle these tactics, the following helpful tips will prove to be invaluable:</div>  
    <ul>  
        <li><strong>Avoid Unknown Links:</strong> Don’t click on unsolicited links or attachments.</li>  
        <li><strong>Protect Personal Info:</strong> Never share or confirm your personal details over the phone or send messages to unknown people.</li>  
        <li><strong>Guard Your OTPs:</strong> Never share OTPs, even if urgent.</li>  
        <li><strong>Be Cautious with Calls:</strong> Don’t answer video calls from unknown numbers.</li>  
        <li><strong>Use Strong Passwords:</strong> Keep unique passwords and update them regularly.</li>  
        <li><strong>Monitor Statements:</strong> Check bank/card statements regularly.</li>  
        <li><strong>Report Suspicious Activity:</strong> Block and report suspicious contacts to the National Cyber Crime Reporting Helpline at 1930.</li>  
   <li><strong>Ignore Unknown Missed Calls:</strong> Avoid calling back unknown international numbers and block suspicious numbers.</li>
 </ul>  
	<div>Here are some examples of scams you should be aware of.</div>
	<table border="1" cellpadding="10">
		<thead>
		<tr>
		<th>Scam Type</th>
		<th>Description</th>
		</tr>
		</thead>
		<tbody>
		<tr>
		<td>TRAI Disconnection Alert</td>
		<td>The scammer claims your phone will be disconnected unless you verify the details.</td>
		</tr>
		<tr>
		<td>Fake Authority Calls</td>
		<td>The scammer poses as police, delivery services, or other authorities asking for personal details.</td>
		</tr>
		<tr>
		<td>Digital Arrest</td>
		<td>The scammer claims you are under digital arrest and need to pay a fine.</td>
		</tr>
		<tr>
		<td>Drug Package Scam</td>
		<td>The scammer says drugs were found in a package with your name.</td>
		</tr>
		<tr>
		<td>Secret Calls</td>
		<td>The scammer insists you keep the conversation secret.</td>
		</tr>
		<tr>
		<td>WhatsApp/SMS Scams</td>
		<td>You receive a suspicious message asking for personal information.</td>
		</tr>
		<tr>
		<td>UPI Mistake</td>
		<td>The scammer claims they have accidentally sent money to your UPI ID and therefore, asks for a refund.</td>
		</tr>
		<tr>
		<td>Fake Buyers</td>
		<td>The scammer poses as a buyer wanting to purchase your item and asks for details.</td>
		</tr>
		<tr>
		<td>Service Scam Calls</td>
		<td>The scammer claims to be from a food delivery app and asks you to confirm your address.</td>
		</tr>
		<tr>
		<td>OTP Scam Alert</td>
		<td>The scammer asks for your OTP to cancel an order or ride.</td>
		</tr>
		<tr>
		<td>Video Call Scams</td>
		<td>You’ll get a video call from an unknown number.</td>
		</tr>
		<tr>
		<td>Phishing Links</td>
		<td>You’ll receive a message with a suspicious blue link.</td>
		</tr>
		</tbody>
		</table><br>
	<div>Already trapped by a scammer? Report to the local cybercrime police without hesitation. Your swift action can prevent further damage. You can also contact the National Cyber Crime Reporting Helpline No. 1930 or visit cybercrime.gov.in to log a complaint.<br>
	Stay vigilant and stay safe!</div>
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Tackle cyber scams like a pro

<div class="pad--top pt-2">Let’s take a look at how to curb unnecessary data usage.
<ul class="type-decimal">
	<li>Video Streaming Apps / Sites:<br>
	Streaming of videos, especially with high resolution will cause high data usage. The higher the quality of video, higher will be the data consumption. Read ‘Manage data used for video streaming’ in Helpful tips to learn how to set preferred video resolution and control data usage</li>
	<li>Video streaming on Facebook:<br>
	When you are watching livestreams on Facebook for long duration, data consumption is higher. Facebook videos which auto play while scrolling through the timeline also contribute to data usage</li>
	<li>Video downloads on WhatsApp:<br>
	Multiple video downloads on WhatsApp consume high amount of data usage. If your WhatsApp setting allows auto-download of videos, this could consume even higher data. Tip: Open WhatsApp and click on Settings (Top Right hand corner). Select Data Usage option and choose the type of content for auto-download.</li>
	<li>Cloud / Online Backup :<br>
	Applications such as Dropbox, Google Photos, Google Drive, iCloud allow automatic schedules for backing up and syncing your data such as photos, videos and music to cloud. Recheck the settings to ensure only critical information is updated, as this could quickly use your data quota.</li>
	<li>Tethering / Wi-Fi hotspot :
	<ul class="type-upper-alpha">
		<li>When you make your mobile a Wi-Fi hotspot and connect other devices, the amount of data used completely depends on the type of content accessed by those consumption devices.<br>
		Tip: Ensure you have a complex Wi-Fi password to prevent unauthorised access.</li>
		<li>When you make your device a Wi-Fi hotspot &amp; the other connected devices connect to your device over Wi-Fi; the Wi-Fi related Auto update setting comes into effect in the connected devices. Most devices have settings which enable auto update of Apps &amp; perform online backup whenever connected to Wi-Fi.<br>
		Tip: Change settings which allow ‘auto update on Wi-Fi’ on connected devices and choose to update only when needed.</li>
	</ul>
	</li>
	<li>App updates<br>
	Check your Mobile Playstore / Appstore settings. If “Auto-Update Apps” option is enabled on Mobile data, the apps get updated automatically whenever there is a new version available. Certain Apps consume as high as 150MB for updates.<br>
	In Android, go to Playstore, Settings and set Auto update preference.<br>
	In Apple devices, go to Settings, iTunes &amp; App stores to set auto download preference.<br>
	Tip: Set option as ‘Do not Auto-update Apps’, so that you update Apps Manually as per your need</li>
	<li>System updates<br>
	Android or iOS device software updates consume high data consumption. It is recommend to perform these updates when you have sufficient data balance</li>
	<li>Audio Streaming<br>
	While Data used through audio streaming is much lower than video streaming, regular audio streaming on Apps such as JioSaavn, Gaana, Hungama, etc for longer duration will consume high data</li>
</ul>
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Curb causes of high data usage

<div class="pad--top pt-2">You can control and adjust data usage during streaming services by making few minor quality settings. High resolution videos will require higher amount of data usage for streaming. These steps vary depending on the App. Here are the steps for few popular Apps:
<ul class="type-decimal">
	<li><a href="https://www.jio.com/en-in/apps/jio-cinema">JioCinema</a> – Open JioCinema app and tap on Settings. Tap on “Data Usage” and select the video quality</li>
	<li>YouTube – While playing the video, tap <img src="https://www.jio.com/tap-icon.png" style="width:auto; vertical-align: middle;"> icon. Then tap <img src="https://www.jio.com/then-tap-icon.png" style="width:auto; vertical-align: middle;"> and select video quality</li>
	<li>Netflix – Access Account settings from Netflix App and select Playback settings. Select your desired data usage settings and save the preferred option</li>
	<li>Hotstar – While playing a video on Hotstar app, click on ‘settings’ and select the video quality</li>
	</ul>
</div>

Manage data used for video streaming

<div class="pad--top pt-2">Even when you are not actively using your smart phone, apps may still be consuming data in the background. These apps are constantly checking their servers through the internet for updates and notifications.
<ul class="type-decimal">
	<li>The Data usage section in Android Settings lets you view the amount of data used by each specific app. If you notice an app using more background mobile data than you’d like it to, you can restrict it from accessing the Internet.
	<ul class="type-upper-alpha">
	<li>Step 1:- Open Settings and tap Data usage.</li>
<li>Step 2:- Scroll down to view a list of your Android apps sorted by data usage. Tap an app to check out detailed usage statistics. This is where you can restrict background data for individual apps.</li>
<li>Step 3:- Tap the app(s) you don’t want to connect to mobile data and select Restrict app background data</li>
</ul>
</li>
<li>In Apple devices, you can set your preference to turn cellular data on or off for all apps or individual apps
	<ul class="type-upper-alpha">
<li>Step 1:- Go to Settings</li>
<li>Step 2:- Tap Cellular or Mobile Data to view details and set preference</li>
</ul>
</li>
	</ul>
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Tips to restrict high background data usage

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<ul class="type-decimal">
<li>You can view the amount of data used by each app in your smart phone for selected date range. The Data usage section in Android Settings lets you view the amount of data used by each specific app.<br>
	<ul class="type-upper-alpha">
	<li>Step 1:- Open Settings and tap Data usage.</li>
<li> Step 2:- Select date range and view the total data used for the given period</li>
<li>Step 3:- Scroll down to view list of App sorted by data usage</li>
</ul>
</li>
<li>In Apple devices, you can check how much data you are using and how to turn cellular data on or off for all apps or individual apps.<br>
	<ul class="type-upper-alpha">
<li>Step 1:- Go to Settings,</li>
<li>Step 2:- Tap Cellular or Mobile Data to view these details.</li>
<li>Step 3:- To view data usage for individual System Services, scroll to the bottom of the settings/mobile data screen and tap System Services.</li>
</ul>
</li>
	</ul>
</div>

Detect apps consuming more data

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<div>The types of activities performed matter more than the time spent online. For example, data-rich activities, such as streaming video, cloud backup, tethering through hotspot will use more data than sending emails or browsing. Read '<strong>Curb causes of high data usage</strong>' in Helpful tips to view types of usage which consume high data.
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View data consumed as per the time spent on the internet

Know data consumption against time spent on internet

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<ul class="type-decimal">
<li>Your Internet plan, data quota and balance can be viewed by accessing MyJio App.</li>
<li>Open MyJio App to view your Active plan, validity and Data balance on the landing page. Click on 'View details' in My Account to view Current &amp; upcoming plans along with Benefits, balance and validity.</li>
<li>Download MyJio App from <a href="https://www.jio.com/en-in/apps/my-jio" target="_self">www.jio.com/en-in/apps/my-jio</a></li>
</ul>
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Know your data plan, balance, and validity

Check data balance, plans and validity in Jio

<div class="pad--top pt-2 j-rich-text">You will receive alerts at regular intervals on 50%, 90% and 100% of your <a href="https://www.jio.com/selfcare/plans/mobility/prepaid-plans-list/?category=4G%20Data%20Voucher&amp;categoryId=NEcgRGF0YSBWb3VjaGVy">data pack</a> usage to keep you updated on data pack quota consumption. You will receive these alerts on your preferred mode of communication, i.e., SMS or Email.
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Alerts on data usage


<div class="pad--top pt-2">To use Jio True 5G network, you need to turn off the power saver mode on your mobile. This is because as you enable the power saver mode on your 5G device, your device switches the network from 5G to 4G in order to optimise the battery for a better backup.</div>

Power saver mode in 5G device

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