A collection of useful tips for optimising your JioFiber connection & fixing issues with related apps. Check out router, connectivity, and OTT set-up tips now.


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Fiber

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This tool helps you to check the real-time status of your JioFiber Wi-Fi connection along with the health of all the JioFiber devices like Router, Jio Set-top Box, and Remote. You will find a list of steps to help fix the issue in case of any identified problems as well as an option to raise a complaint if required. In addition to that, this tool enables the customers to reschedule engineer visits and track the engineer’s location. For more details, please click <a href="https://t.jio/RD_Track_SR">here</a>. 
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Run Diagnostics on JioFiber To Check Status and Fix Issues

Related Tips

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<li>To enjoy better internet speeds, make sure you latch on to the right Wi-Fi band.</li>
<li>The 5 GHz band gives you faster speed but has a lesser range. Select this band if your device is closer to the Wi-Fi Router.</li>
<li>The 2.4 GHz Band provides better coverage compared to 5 GHz, although the speed may not be as high. Choose this if your device is further away from the router.</li>
<li>You can also use a Wi-Fi- Extender to improve the coverage at your home. Need to know more? Please check <a href="https://www.jiomart.com/p/electronics/wifi-mesh-extender-jcm-0112-white/600762487">here</a>.</li>
<li>Also, make sure you keep Different Wi-Fi ID Names for the 2.4 GHz and 5 GHz bands.</li>
	</ul>
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Choose the Right Wi-Fi Frequency (2.4GHz/5GHz)

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Restart Jio Home Gateway (Router) from time to time, just as you restart your other devices. This will ensure you have the latest Software Updates and will also help in resolving most of the common internet issues.
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Reboot Your JioFiber Router Periodically

<div class="pad--top pt-2">Every device connected consumes a part of your total bandwidth.</div>
<div class="pad--top pt-2"><strong>Remember: More Connections = Less Speed</strong></div>
<div class="pad--top pt-2">We also recommended you connect laptops and streaming devices like Jio Set-top Box directly via an Ethernet Cable to the Jio Home Gateway (Router) to get the best streaming experience.</div>

Limit the Number of Devices on Your JioFiber Wi-Fi Network

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Do not bend the JioFiber cable behind your Jio Home Gateway (Router), as a bend can lead to connectivity issues and a reduction of speed over time. We also recommend not to move the Jio Home Gateway (Router) frequently as this might end up damaging the JioFiber cable.
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Avoid Bending JioFiber Cable

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We recommend you place your Jio Home Gateway (Router) at the centre of your home, preferably without any obstructions. Do not place it inside cupboards or drawers, as it will impact the Wi-Fi coverage. Please avoid placing your router in a damp or moist place.
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Smart Placement Instructions for JioFiber Router

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Please keep equipment like microwave ovens, cordless phones, etc., away from the Jio Home Gateway as this interfere with Wi-Fi signals.
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Avoid Hinderance Near Your JioFiber Router


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<li>Always keep strong Wi-Fi passwords<br>
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<li>You can change the password by logging in to MyJio and using the My Device option. Below are a few tips to follow while setting up your SSID/Wi-Fi passwords.<br>
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<li>Have a complex password which includes a combination of alphabets, numbers, and special characters</li>

<li>Avoid using your name, date of birth, child’s name, etc.</li>

<li>Change your Wi-Fi password periodically</li>
</ul>
</li>
<li>Remember, when you change your password, you have to change it across all the connected devices to avoid internet interruptions.</li>
<li>Click <a href="https://t.jio/Manage_WiFi">here</a> to watch a video on how to manage your Jio Home Gateway (Router)</li>
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<li>Block unauthorised users/devices connected to your Jio Home Gateway (Router)<br>
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<li>When a device gets connected to your Jio Home Gateway (Router), it gets added to the list of paired devices. You will also get an SMS on your Registered Mobile Number. You can view the list of paired devices in the ‘My Device’ option <a href="https://www.jio.com/dl/ps_manage_device?fc=fiber&amp;FC=JioFiber">here</a>.</li>
<li>In case you wish to remove any device, tap on ‘Block devices’, and select those devices that are unknown to you. Only allow those devices to which you want to provide access. This feature can be used to avoid unauthorised data usage.</li>
<li>To watch a video on how to control your JioFiber Wi-Fi Manager using MyJio, please click <a href="https://t.jio/Manage_WiFi">here</a></li>
</ul>

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<li>Using the WPS option wisely<br>
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<li>WPS termed as 'Wi-Fi Protected Setup' is an easy-to-use feature where a Wi-Fi device can be connected to your Jio Home Gateway (Router) by pressing the physical WPS switch at the back of Jio Home Gateway (Router). While it is simple to use this feature, at the same time, the user can connect to your Jio Home Gateway (Router) directly (if they have physical access to your Jio Home Gateway (Router)). Please ensure if this feature is not being used, you can turn off this feature by logging in to MyJio and using the ‘My Device’ option.</li>
</ul>
</li>

<li>Hide your Wi-Fi name from others<br>
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<li>My Jio also provides you with the functionality to turn off the visibility of SSID. This feature is very helpful when in case you don’t want anyone to connect to your Jio Home Gateway (Router) Wi-Fi ID. When you turn off the visibility any user (new device) who will try to search for a Wi-Fi network will not be able to see your Jio Home Gateway (Router) SSID. However, please note that the already connected devices will remain connected to your Jio Home Gateway (Router) SSID. You can hide SSIDs (Wi-Fi Username) by logging in to MyJio and using ‘Advance Setting’ under the ‘My Device’ option. Use the toggle button to hide/unhide the SSIDs.</li>

<li>To take a video tour of ‘Manage Jio Home Gateway’ please click <a href="https://t.jio/Manage_WiFi">here</a></li>
</ul>
</li>

</ul>
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Important Tips To Keep Your JioFiber Connection Secure


<div class="pad--top pt-2">If OTT apps not working on your Jio Set-top Box, please follow the below steps to solve common app-related issues on your Jio Set-top Box.<br>
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<li>Go to the MyJio app and check the 'My Plan' section to ensure you have an active OTT subscription</li>

<li>Press ‘Home’ on your Jio STB Remote and select 'Settings' on the home screen</li>

<li>Select 'Applications' and then go to 'Downloaded Apps'</li>

<li>Select the desired app and opt for 'Clear Cache' and 'Clear Data'<br>
[Note: For Amazon &amp; Netflix apps, if you do ‘Clear Data’, you'll have to log in again with your credentials]</li>

<li>Relaunch the OTT app and check</li>

<li>If it still doesn’t work, try restarting your Jio Home Gateway and Jio Set-top Box</li>

<li>For further support, you can reach out to us at 1800-896-9999 or <a href="mailto:jiofibercare@jio.com">jiofibercare@jio.com</a></li>

</ul>
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Quick Fixes for OTT Apps on Jio Set-Top Box

<div class="pad--top pt-2">You can watch most of the bundled OTT apps on your mobile devices/website/smart TVs with your existing JioFiber subscription using your JioFiber Registered Mobile Number as a Username. Apart from Netflix and Amazon, all the other bundled OTT apps need to be launched first on Jio Set-top Box, once in every recharge/billing cycle for it to work on other devices. To know how many devices can access the OTT app simultaneously, please refer to the below information.</div>
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<td><strong>OTT Name</strong></td>
<td><strong>Concurrent View Allowed</strong></td>
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<td>Discovery Plus, HoiChoi, SonyLIV, Zee5</td>
<td>5 concurrent devices</td>
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<td>Netflix Premium</td>
<td>4 concurrent devices</td>
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<td>Netflix Standard</td>
<td>2 concurrent devices</td>
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<td>Netflix Basic</td>
<td>1 concurrent device</td>
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<td>Lions Gate, Shemaroo Me, ALT Balaji, Voot, Voot Kids, Eros Now</td>
<td>N/A (the user won’t be able to log in to this app on other devices as these apps are only available on Jio Set-top Box) </td>
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<td>Sun NXT</td>
<td>4 concurrent devices</td>
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<td>Amazon Prime</td>
<td>3 concurrent devices</td>
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<td>Disney+Hotstar</td>
<td>All Jio Set-top Boxes + 1 other device (laptop/mobile)</td>
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</tbody>
</table>
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Use OTT Apps on Multiple Devices


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JioFiber: Helpful Tips for Connectivity, Router, and OTT Set-Up


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