eSIM smartphone FAQ

To initiate a SIM replacement request while in international roaming, please follow these steps:

1. Download the SIM replacement request formattached here
2. Fill out the request form completely
3. Attach Necessary Documents:
   • A copy of your valid Indian Passport
   • A copy of your VISA with Entry stamp / Digital Entry Document / Landing Slip or any proof of entry
   • Scan the filled SIM Replacement request form and attach documents
   • In case of eSIM, share the screenshot of EID and IMEI numbers (Dial *#06# for EID and IMEI)
4. Send the scanned documents from your REGISTERED E-MAIL ID to care@jio.com for SIM replacement

Your request needs to undergo a video call authentication with Jio agent. Post successful validation, eSIM/SIM will be issued.