I lost my Phone/SIM in International Roaming. How can I get my Jio SIM (Physical SIM) / eSIM ?
If you have lost or damaged your Jio SIM while in International Roaming, click here to suspend the services on your Jio number to avoid any misuse.
To initiate the SIM/eSIM replacement of your Jio number, you have to provide your live photograph and biometrics-based authentication at any Jio store in India.
As per the DOT (Department of Telecom, Govt of India) guidelines, you must be physically present at the Jio store to capture your biometrics and live photograph for processing any SIM/eSIM request.
We request you to visit a Jio store for the replacement of a physical SIM or eSIM once you are back in the country.
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