Run Diagnostics FAQ

You can check all the parameters of your Set Top Box (STB), like STB connectivity status, video resolution, RAM/ROM utilization, etc., using the ‘Run Diagnostics’ feature. Please follow the steps below:

• Step 1: Open the MyJio app on your mobile
• Step 2: Select ‘Fiber’ from the top menu
• Step 3: Tap on ‘JioCare’ from the bottom bar and go to ‘Run Diagnostics’
• Step 4: Select ‘Set Top Box device health’ and tap on ‘Run Diagnostics’
• Step 5: If any issue is detected, tap on ‘Fix now’

Alternatively, you can click here to check and fix your JioAirFiber service.