OTT apps FAQ
What to do if my TV Screen connected to Jio Set Top Box is showing a blurred image or there is a colour mismatch?
Here are the steps to follow:
Alternative 1:
Alternative 1:
- Unplug HDMI cable from the TV HDMI port
- Now take a small brush and clean TV HDMI port
- Reconnect HDMI cable to TV HDMI port (Try with different TV HDMI ports)
- Check if the issue has been resolved, if not, try Alternative 2
- Go to Settings
- Select ‘Display & Audio Settings’
- Select ‘HDR Settings’
- Now, you will see three options displayed: Auto, On, Off. Turn off the HDR
- Reboot the Set Top Box and check the picture clarity
- Issue should be resolved, If not-contact JioFiber Care and generate a service request by calling our toll-free number 1800-896-9999 or email at JioFiberCare@jio.com
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