JioFiberVoice FAQ

If you are facing an issue while using JioFiberVoice services, please follow the steps below to check and resolve it.

1. Log in to the MyJio app and select 'JioFiber'
2. Scroll down to the 'JioCare: Help & Support' section
3. Click 'Run Diagnostics'
4. Select 'Voice Services'
5. Click on 'Run Diagnostics'

If no issue is found after running diagnostics, simply follow the steps below as per the device on which you are facing the issue.

For a Landline phone:

• Please make sure your landline instrument is connected to the Jio Home Gateway.
• Check if you can hear the dial tone. If not, reconnect the phone cable (RJ11/telephone wire cable) at both ends (landline and Jio Home Gateway).
• Ensure that the ‘Dial’ mode is set to ‘Tone’ mode and try rebooting the JioFiber Router once.

For JioJoin on Android and iOS mobile devices:

• Make sure your mobile device is connected to JioFiber internet.
• If unable to complete first-time setup, visit ‘Mobile Settings’ and check if ‘Private DNS’ is enabled. Please disable it.
• If already configured, go to ‘Settings’ in the JioJoin app and check the status of the JioFiber Voice number. It should be ONLINE.
• If it is still not working, try uninstalling and reinstalling the app or rebooting the JioFiber Router once.

For JioJoin on Jio Set Top Box:

• Make sure your Jio Set Top Box is connected to the Jio Home Gateway.
• If you are making a video call through your smartphone camera, ensure the JioJoin app is in the foreground, the mobile is connected to JioFiber Wi-Fi, and camera setup is complete.
• Ensure that the 'Mic & Camera' option is enabled in the JioJoin app mobile settings.
• If you are making a video call through JioTVCamera, try reconnecting the camera and rebooting the Jio Set Top Box and Jio Home Gateway (Router).

To activate JioFiber Voice services, open the provided link and follow the steps. You can also watch a video to learn how to use a landline number to make and receive calls via JioFiber.