Netflix FAQ

If your Netflix activation message isn’t appearing in the MyJio app app despite an active JioFiber plan, it usually means the app needs to be refreshed or the plan benefits haven’t synced yet.

You can fix this with a few quick checks:

1. Update the MyJio app: Make sure you are using the latest version of the MyJio app from the Google Play Store or Apple App Store. Older versions may not show updated plan benefits.
2. Close and reopen the app: After updating, force-close MyJio and reopen it so your plan details refresh properly..
3. Check if your JioFiber plan includes Netflix: Only eligible JioFiber bundled plans show the Netflix activation banner. You can confirm your plan benefits in the My Plan section..
4. Restart your JioFiber router: A quick reboot helps sync your service benefits with the app..

If the activation message still doesn’t appear, you can contact the Jio Contact Centre for support. The team can check your plan status, refresh your OTT benefits, and help trigger the Netflix activation message on your account.