You can change mPIN by “Change mPIN” option after entering old mPIN.

You can load money by clicking on “Load Money” option on main page or through menu option and selecting amount to be loaded choosing suitable payment modes.

It is mandatory to load minimum amount of Rs.1000 for first transaction and subsequently you can load Rs.200/- minimum and above.

You can load money in your wallet using following options: - UPI (Google Pay, Bhim), Debit card/credit card, Net banking, Jio Money Paytm, PhonePe, Mobikwik.

You can check load money Transaction ID, Date, Time & Amount in Passbook Option. Share Transaction ID starting with MOXXXXXXX for any concern over Load Money Transactions.

All Smartphone and JIO Phones Prepaid Plans recharges can be done from POS Lite App. Postpaid Plans, ISD, International Roaming and JIO Fiber Plan recharges are not available in POS Lite now, we are in process of adding more Products in JIO POS Lite and very soon these products will be available in POS Lite. We will keep you posted regarding same.

From Passbook feature you can track all the transaction details like Money loaded and Recharge completed in last 30 days.

My Earning will help you to know the commission earned against each load money transactions

As wallet reversal from Payment gateway takes place in 7-10 Days from Transaction Date, you can raise concern with respective Payment Gateway–Bank /Debit Card/Credit Card / Wallets. You can raise concern after 10 days if amount is still not returned with JIO Team Members for checking Transaction Status with JIO Associate ID, Transaction completion details / POS Lite Transaction ID starting with MOXXX and Payment Gateway.

Share following details for checking Transaction -Transaction Reference from POS Lite Passbook Option starting with BRXXXXXXX (If visible in Passbook /SMS), JIO Associate PRM ID starting with 070XXXXXX and JIO Mobile Number used for POS Associate Lite Login & Customer JIO Mobile Number to local Jio central or JIO Point Team members for support.